Refund Policy

At RAVE.pk , customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refund

You may request a refund if:

  • You receive the wrong product.

  • You receive a defective or damaged product.

  • Your order cannot be fulfilled due to stock unavailability after payment.

  • Your prepaid order is cancelled before dispatch.

Refund requests must be submitted within 48 hours of receiving your order.

2. Non-Refundable Cases

Refunds will not be issued for:

  • Change of mind after purchase.

  • Incorrect product selection by the customer.

  • Minor color differences due to screen settings.

  • Damage caused by misuse, accidents, or improper handling.

  • Products showing signs of wear or use.

  • Products returned without original packaging, accessories, or invoice.

3. Proof Required

To process a refund request, customers must provide:

  • Order Number

  • Clear photos of the product

  • Photos of the packaging

  • A complete unboxing video recorded from the moment the package is opened

Claims regarding damaged or missing items without an unboxing video may not be accepted.

4. Refund Process

Once your request is received:

  1. Our team will review your claim.

  2. If approved, you will be notified via email or phone.

  3. You may be asked to return the product for inspection.

  4. Refunds will be processed after the returned item passes quality inspection (where applicable).

5. Refund Method

  • Prepaid Orders: Refunds will be issued to the original payment method or via bank transfer.

  • Cash on Delivery (COD): Approved refunds will be processed through a bank transfer to the customer's provided bank account.

Customers are responsible for providing accurate banking details.

6. Refund Timeline

Approved refunds are generally processed within 7–10 business days after approval.

The time required for the amount to reflect may vary depending on your bank or payment provider.

7. Return Shipping

If the refund is approved due to:

  • Wrong item shipped

  • Manufacturing defect

  • Product damaged during transit

RAVE Eyewear will bear the return shipping cost.

If the return is requested for any other approved reason, the customer may be responsible for return shipping charges.

8. Order Cancellation

  • Orders may be cancelled before dispatch.

  • Once an order has been shipped, it cannot be cancelled and must follow the return process.

9. Promotional & Sale Items

Products purchased during:

  • Clearance Sales

  • Flash Sales

  • Special Promotions

are generally non-refundable, unless the item received is defective, damaged, or incorrect.

10. Right to Refuse

RAVE Eyewear reserves the right to reject refund requests that:

  • Do not meet the conditions outlined in this policy.

  • Contain incomplete or misleading information.

  • Show evidence of misuse, alteration, or intentional damage.

11. Contact Us

For any refund-related inquiries, please contact our customer support team with your Order Number and relevant proof. Our team will assist you throughout the process.