Frequently Asked Questions
All the frequently asked questions for rave.pk. Get all the basic answers for your questions about our company.
Orders & Billing
Shipping & Delivery
RAVE is an audio electronics startup with the vision of providing stylish and high quality audio-wear for an improved and comfortable audio experience. We aim to innovate the audio electronics market in Pakistan by introducing ultra modern truly wireless audio listening devices equipped with advanced technology suitable for everyone’s needs.
As of now, we’re just operating online. For any queries, you can always contact us through the details provided on our contact page.
It is recommended to buy our products directly from our website. However, you can find our products on our store at Daraz.pk
We do not accept any returns for refund purposes. We only offer replacements for various cases such as warranty claims, receiving damaged products etc.
Please read our Returns policy for more details.
We accept cash on delivery & bank transfers only. We are working on setting up credit/debit cards and other digital wallets for our customers to pay for their orders digitally.
You will receive your order within 24-72 hours (1-3 working days) after it has been shipped from our side. Please note there can be exceptional cases such as protests, public holidays or natural disasters.
Click here to read our full shipping policy.
One of the main reasons of order cancellation is not confirming your order. We seek confirmation from our customer before shipping the order, so make sure to keep an eye on your WhatsApp or phone calls!
Normally, the processing takes a few hours and then called for the logistics. The maximum time to ship your order is 24 hours (excluding exceptional cases such as holidays, instable road or weather conditions etc).
The delivery of your order at your doorstep is normally completed within 24-72 hours after placing the order. In rare cases, it can take upto 7 days.
To ensure a hassle free process for purchasing our products, we provide free shipping services to our customers when they order directly from us.
We are partnered with multiple courier services and we choose the service depending on customer’s city.
Our products are designed & manufactured in Guangzhou, China under a professional and efficient team which consists of 20+ engineers.
A complete manual guide is present inside the product’s box that has each and every detail mentioned regarding the usage and operation of the product.
Try to put the earbuds back in case and then pull out again and reconnect. If you still persist any issue, Feel free to contact us for support!