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Frequently Asked Questions
All the frequently asked questions for rave.pk. Get all the basic answers for your questions about our company.
Orders & Billing
Shipping & Delivery
What is RAVE?
RAVE is an audio electronics startup with the vision of providing stylish and high quality audio-wear for an improved and comfortable audio experience. We aim to innovate the audio electronics market in Pakistan by introducing ultra modern truly wireless audio listening devices equipped with advanced technology suitable for everyone's needs.
Where can i find RAVE's physical outlet or office?
As of now, we're just operating online. For any queries, you can always contact us through the details provided on our contact page.
How do I contact RAVE?
Where can I buy your products?
It is recommended to buy our products directly from our website. However, you can find our products on our store at Daraz.pk
How do I cancel or change my order?
You can always cancel your order for any reason as long as it is not shipped. To cancel your order, simply go to your orders and cancel it from there.
What payment methods do you accept?
We accept cash on delivery, credit/debit cards, easypaisa & bank transfer.
When will I receive my order?
You will receive your order within 24-72 hours after it has been shipped from our side.
How long does it take to ship my order?
Normally, the processing takes a few hours and then called for the logistics. The maximum time to ship your order is 24 hours (excluding exceptional cases such as holidays, instable road or weather conditions etc).
What is the delivery time?
The delivery of your order at your doorstep is normally completed within 24-72 hours after placing the order. In rare cases, it can take upto 7 days.
Why is the delivery free?
To ensure a hassle free process for purchasing our products, we provide free shipping services to our customers when they order directly from us.
Which courier company do you use?
We are partnered with multiple courier services and we choose the service depending on your city.
Where are RAVE's products manufactured?
Our products are designed & manufactured in Guangzhou, China under a professional and efficient team which consists of 20+ engineers.
How do I use my wireless earbuds?
A complete manual guide is present inside the product's box that has each and every detail mentioned regarding the usage and operation of the product.
Why isn't one of my earbuds connecting?
Try to put the earbuds back in case and then pull out again and reconnect. If you still persist any issue, Feel free to contact us for support!