OVERVIEW

RAVE provides an easy and efficient after-sales service for all its products purchased from RAVE.PK. Any other buyers should contact the entity/person from where they purchased the product. Buyer is supposed to provide all relevant order information such as: warranty card, product, invoice etc. 

WARRANTY DETAILS

  • True Wireless Earbuds comes with 1 year warranty.
  • RAVE will repair or replace the product only during the warranty period.
  • Customers can request for after sales services from RAVE during the warranty period by providing certified RAVE warranty card or purchase invoice. 
  • Products purchased during promotional or limited offers will have 1 month of warranty only.
  • All warranties are claimable only once against 1 purchase. When your first claim is settled, the warranty will be automatically nulled from that point. 

WARRANTY DOES NOT COVER

  • Electrical damages caused by non-recommended chargers or power levels or extreme temperatures. (Read the manual in your purchase to find the recommended charging input).
  • Third party repaired or disassembled products.
  • Damages caused by daily wear & tear or improper care.
  • Damages that can be caused by the nature such as earthquakes, floods etc.. 
  • Insufficient proof of purchase from RAVE.PK.
  • Device compatibility. The customer is responsible for ensuring that the product they’re buying is compatible with whatever device they’re buying it for.
  • RAVE does not cover lost or stolen products.
  • Deterioration of the product with the passage of time.
  • Battery timing of Bluetooth products unless the battery timing is lower than 25% of our claimed time. 
  • Self repair, exposure to water, expired & invalid warranty.

WARRANTY CLAIM REQUIREMENTS

  • Proof of purchase including invoice, proof of payment, order number.
  • Product along with its packaging and warranty card must be shipped to us on the buyer’s expense.
  • If the product is damaged due to reasons warranty does not cover, there will be no replacements/return of money. 

HOW TO CLAIM WARRANTY?

Warranty can be claimed by filling out this form or by emailing us directly at [email protected] with your order number and contact number. We’ll reach you back as soon as possible.