OVERVIEW

RAVE provides an easy and efficient service for all its products purchased from RAVE.PK. Any other buyers should contact the entity/person from where they purchased the product. Buyer is supposed to provide all relevant order information such as: warranty card, product, invoice etc. 

 

 

WARRANTY DETAILS

  • True Wireless Earbuds comes with 1 year warranty.
  • RAVE will repair or replace the product only during the warranty period.
  • Customers can request for after sales services from RAVE during the warranty period by providing certified RAVE warranty card or purchase invoice. 
  • Products purchased during promotional or limited offers will have 1 month of warranty only.
  • All warranties are claimable only once against 1 purchase. When your first claim is settled, the warranty will be automatically nulled from that point. 

WARRANTY DOES NOT COVER

  • Electrical damages caused by non-recommended chargers or power levels or  extreme temperatures.
  • Third party repaired products.
  • Damages caused by daily wear & tear (includes falls).  
  • Products without sufficient proof of purchase from RAVE.PK
  • Device compatibility.
  • RAVE does not cover lost or stolen products.
  • Battery timing of bluetooth products unless the battery timing is lower than 25% of our claimed time. 

WARRANTY CLAIM REQUIREMENTS

  • Proof of purchase such as invoice, receipts, payment proof must be provided.
  • Product along with its box and warranty card must be shipped to us on buyer’s expense.
  • If the product is damaged due to reasons warranty does not cover, there will be no exchanges/return of money. 

HOW TO CLAIM WARRANTY?

Warranty can be claimed by filling out this form or by emailing us directly at contact@rave.pk with your order number and contact number. We’ll reach you back as soon as possible.